General support
For app support, download questions, billing questions if subscriptions are live, or feedback about MAX responses, contact the MAX support team.
Best for app access, download help, billing questions, and response feedback.
Support
Get help with MAX.
Use this page for app support, account deletion help, privacy questions, safety information, and current download options.
Support options
Start with what you need.
Choose the option that fits what you need. Account deletion and privacy-rights requests may need the email associated with your MAX account so the team can locate the right record.
Privacy questions
For privacy questions or privacy-rights requests, use the privacy contact listed in the current privacy policy.
Use this path for questions about data, privacy choices, or privacy-rights requests.
Account deletion
If you want to delete your account or request account-deletion help, contact support and include the email associated with your MAX account.
Include the email tied to your MAX account so the team can find the right record.
Safety
If you are in immediate danger, contact local emergency services or a trusted local crisis resource now. MAX is not an emergency service and cannot provide crisis intervention.
Use the safety page for more detail about what MAX can and cannot support.
Support questions
Account deletion and safety questions.
These answers match the public FAQ, so the account deletion and crisis guidance stay consistent.
Can I delete my account or data?
Yes. Use the support page for account deletion or privacy help, and include the email tied to your MAX account so the team can find the right record.
Is MAX for crisis support?
No. MAX is not crisis support, emergency response, or professional care. If you or someone else may be in immediate danger, contact local emergency services or a crisis hotline right away.